Support Policy Page

Contacting Support

If you need assistance, you can contact our support team by sending an email to info@scribehouse.ug. We will respond to your request as soon as possible, typically within 24 hours.

Types of Support

We offer the following types of support:

• Technical Support: We will assist you with any technical issues you encounter while using our site.
• Account Support: We will help you with any account-related issues, such as resetting your password or updating your account information.
• Sales Support: We can answer questions about our products and services, and help you with the purchasing process.

Support Hours

Our support team is available to assist you during regular business hours, Monday through Friday, 9:00am to 5:00pm Eastern Time (excluding holidays).

Response Times

We strive to respond to all support requests within 24 hours of receipt. However, response times may vary depending on the volume of requests we receive.

Escalation Process

If you are not satisfied with the level of support you have received, you may escalate your issue to our customer service manager. Please send an email to info@scribehouse.ug with a detailed description of your issue and the steps you have taken to resolve it.

Exclusions

Our support team is unable to provide support for the following issues:

• Third-party products or services
• Customizations to our site or products made by users or third parties
• Issues caused by user error or misuse of our site or products
• Issues caused by hardware or software not provided by us

We reserve the right to update this support policy at any time. If you have any questions or concerns about our support policy, please contact us at info@scribehouse.ug.